Refund policy
Return & Refund Policy
Last Updated: June 2026
At Virella, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy.
30-Day Return Window
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Items must be unused and in their original condition.
- Products should be returned in their original packaging whenever possible.
- Proof of purchase is required.
Free Returns
Virella proudly offers free returns worldwide on eligible orders.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that financial institutions may require additional processing time before funds appear in your account.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement or issue a full refund at no additional cost.
Non-Returnable Situations
Returns may not be accepted if:
- The item has been used or altered.
- The item has been damaged due to misuse.
- The return request is submitted after 30 days from delivery.
Return Assistance
For return requests, please contact: